<p>ELYSEE is based in Düsseldorf. Product development, sales and service come together at our headquarters, keeping us close to our watches and to our customers.</p>

<p>An automatic watch draws its energy from movement on the wrist. A rotor winds the mainspring of the mechanical movement. If the watch is not worn for a longer period, it may stop and can then be restarted through the crown or by movement.</p>

<p>ELYSEE watches come with a 24-month manufacturer warranty. You can find the exact terms and warranty instructions in the documents supplied with your watch or directly through our service team.</p>

<p>Orders placed through our online store can be returned within 30 days. Items should be complete and in the condition in which you received them. Please use our returns portal to start the process.</p>

<p>The currently expected delivery time is shown on the product page and during checkout. Once your order has shipped, you will receive a shipping confirmation with the available tracking information.</p>

<p>The ATM rating describes the tested water resistance of a model under laboratory conditions. Actual use depends on the stated rating. Water resistance is not a permanent property; seals should be checked regularly, especially before intensive water use.</p>

<p>Many ELYSEE straps use a quick-release system and can be changed without tools. Please check the lug width and strap system of your model. If you are unsure, our service team will be happy to help.</p>

<p>Our in-house service in Düsseldorf is your contact for inspection, maintenance and repair. Send us a short description of the issue and, if possible, photos so we can coordinate the next step with you.</p>